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Legal

Refunds and cancellation

Last updated: 4 November 2026

This policy explains how cancellation and refunds work for yae’s paid plans. Paid plans (Starter and Team) aren’t available to buy yet, so nobody can be charged for them today. This policy applies from the day they open. If your organisation has a written agreement with us, such as a pilot or an Enterprise plan, that agreement applies instead where the two differ, but never so as to take away your rights in section 7.

1. In short

  • Solo is free, during early access and after paid plans open. It needs no payment details, so there is never anything to cancel or refund.
  • Paid plans (Starter and Team) will be billed monthly, in advance, in South African rand, through Paystack.
  • Cancel at any time by emailing hello@yae.digital. Your plan runs to the end of the month you’ve paid for, and you aren’t charged again.
  • 7-day money-back promise. If you cancel within 7 days of your first payment for a plan, we refund that payment in full, even if you’ve already started using yae.
  • Charged by mistake? We always refund a charge that shouldn’t have happened.

2. How paid plans will be billed

Paid plans will be monthly subscriptions. You’ll pay for each month at its start, by card or another method offered at checkout. Payments will be processed by Paystack, our payment provider; we won’t see or store your full card details. The price is the one shown at checkout, in Rand, including VAT where it applies.

3. How to cancel

You can cancel a paid plan at any time by emailing hello@yae.digital. Send it from the email address on your yae account, or ask an owner of your organisation to send it, and tell us which organisation it’s for. We’ll confirm your cancellation by email within 1–3 working days. Your cancellation counts from when your email reaches us, even if our confirmation comes later.

After you cancel:

  • your plan stays active until the end of the month you’ve already paid for;
  • no further payments are taken. If one is taken by mistake, we refund it in full (section 4);
  • when the period ends, your rules keep being enforced. Your AI never runs unrestricted because a plan ended. What pauses is adding more to your setup, such as connecting another AI or system;
  • you can then move your organisation to the free Solo plan, while free places last, or subscribe again later.

Cancelling a plan doesn’t delete your organisation or its records. If you want your workspace closed, email us and we’ll explain the options, including exporting your records first.

4. Refunds

7-day money-back promise on your first payment

If you cancel within 7 days of your first payment for a paid plan, we refund that payment in full. This applies even if you’ve already started using yae in those 7 days. It covers the first payment for each plan your organisation subscribes to, not later monthly renewals.

This promise is a voluntary commitment we make in addition to your rights under the law. It doesn’t replace or limit any of them, including any cooling-off right you may have under the Electronic Communications and Transactions Act.

Charges made in error

We refund in full any charge that shouldn’t have happened, for example a duplicate payment, a charge taken after your cancellation reached us, or an amount different from the price you agreed to.

If we stop providing your plan

If we close your paid plan or stop offering it before the end of a month you’ve paid for, for a reason that isn’t a breach by you, we refund the unused part of that month.

Other cases

Otherwise, monthly payments aren’t refunded for the rest of a month after you cancel, or for a month in which you didn’t use yae. Cancelling stops the next payment. If something has gone wrong that isn’t covered here, email us: we’ll look at every request fairly.

5. Failed payments

If a monthly payment fails, your rules stay on. We may pause adding more to your setup until the payment goes through. We don’t charge a fee for a failed payment.

6. How refunds are paid

To ask for a refund, email hello@yae.digital with your organisation’s name, the date and amount of the payment, and the Paystack reference from your receipt if you have it. If you’re cancelling within 7 days of your first payment, your cancellation email is enough. We’ll reply within 1–3 working days.

  • We refund the full amount you paid, in Rand, and don’t deduct payment-processing fees.
  • We start an agreed refund through Paystack within 5 working days. It goes back to the card or account you paid with.
  • Paystack says card refunds usually reach you 3–10 working days after that, depending on your bank. If yours hasn’t arrived by then, ask us for the refund’s bank reference so you can follow it up with your bank.
  • Either way, we make every refund within 30 days of your cancellation or of agreeing the refund.

7. Your rights

This policy adds to your rights; it doesn’t take any away. Nothing in it limits any right you have under South African law that can’t be excluded, including your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act where they apply to you.

8. About us

  • Full name and legal status: AB & Friends Group (Pty) Ltd, a private company registered in South Africa, trading as yae
  • Registration number: 2025/956901/07
  • Location: Plumstead, Cape Town, South Africa
  • Email: hello@yae.digital

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. A change never takes away a refund you were already entitled to for a payment made before it.